Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.
By: Kaplan, Robert S
.
Contributor(s): Norton, David P
.
Publisher: Boston : Harvard Business School Press, c2004Description: xviii, 454 p. : ill. ; 24 cm.ISBN: 1591391342 (alk. paper).Subject(s): Strategic planning![](/opac-tmpl/bootstrap/images/15x15xfilefind.png.pagespeed.ic.h79nGHhuct.png)
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Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
Item type | Current location | Call number | Status | Date due |
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BardBerlinLibrary | 658.401 Kap 2004 (Browse shelf) | Available |
Includes bibliographical references and index.
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
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