000			01403 a2200241 4500
010			_a 2003024059
020			_a1591391342 (alk. paper)
050	0	0	_aHD30.28 _b.K35443 2004
082	0	0	_a658.4/012 _222
100	1		_aKaplan, Robert S. _910056
245	1	0	_aStrategy maps : _bconverting intangible assets into tangible outcomes / _cRobert S. Kaplan, David P. Norton.
260			_aBoston : _bHarvard Business School Press, _cc2004.
300			_axviii, 454 p. : _bill. ; _c24 cm. _fNFIC
504			_aIncludes bibliographical references and index.
505	0		_aStrategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
650		0	_aStrategic planning. _910057
650		0	_aIntangible property _xManagement. _910058
650		0	_aHuman capital. _910059
650		0	_aManagement. _99981
700	1		_aNorton, David P., _d1941- _910060
942			_n0 _2ddc _cNFIC
952			_w2010-12-22 _p0003296 _r2010-12-22 _40 _00 _6658_401000000000000_KAP_2004 _92808 _bMAIN _10 _o658.401 Kap 2004 _d0000-00-00 _70 _2ddc _yNFIC _aMAIN
999			_c2533 _d2533